cb 33 Privacy Policy

1. Introduction and Scope

cb 33 is an online gaming and betting platform operated for users in Bangladesh. Your privacy matters greatly to us. This document explains how cb 33 handles your personal information and what steps we take to protect it.

This privacy policy should be read together with our Terms and Conditions, as the two documents together form the complete legal framework governing the relationship between you and cb 33. If any conflict arises between the two documents, the document that is more specific to the matter in question will take precedence.

This policy applies to the website https://cb-33.cam and all related services. cb 33 is not responsible for any third-party websites or services, which have their own privacy policies.

2. Types of Data Collected

cb 33 may collect the following types of data:

2.1 Identity Information

• Full name (in Bengali or English)
• Date of birth and age verification details
• National ID or passport number (for identity verification)
• Photo or selfie (for identity verification when required)

2.2 Contact Information

• Mobile number (Bangladeshi number)
• Email address
• Residential address (when required)

2.3 Financial Information

• bKash, Nagad, Rocket or Upay account number
• Transaction history — date, amount and method of deposits and withdrawals
• Balance-related information

2.4 Technical and Usage Information

• IP address and device identifier
• Browser type and operating system
• Games played, betting history and session data
• Login time, date and location (at country level)

3. How Data Is Collected

cb 33 collects data in several ways:

1. During registration and account creation: Data you provide when creating an account on cb 33 is collected at that time.
2. During the identity verification (KYC) process: Documents may be requested during account verification for security and fraud prevention purposes.
3. During deposit and withdrawal processes: Payment-related data is automatically recorded at the time of each financial transaction.
4. While playing games: Your activity in slots, live casino or sports betting is recorded.
5. When contacting customer support: If you communicate with us via live chat or email, the details of that conversation may be stored.
6. Through automated technology: Technical data is collected via cookies, web beacons and log files.

4. Purpose of Data Use

cb 33 uses your data only for the following specific purposes:

4.1 Service Delivery and Account Management

Your data is essential for keeping your account active, processing transactions and running gaming services. Transaction data is used to securely complete deposits and withdrawals via bKash, Nagad, Rocket and Upay.

4.2 Security and Fraud Prevention

Data is analysed to detect unauthorised access, multiple account creation, money laundering and other fraudulent activity. Alongside SSL technology, we automatically monitor suspicious activity.

4.3 Communication and Support

Your contact details are used to send important account notifications, transaction confirmations and customer support responses.

4.4 Promotional Communication

With your consent, cb 33 may send various offers and promotional messages. You may request to stop receiving such messages at any time.

4.5 Responsible Gaming

We monitor your playing patterns to identify potentially problematic gaming behaviour and provide support. Responsible gaming is an integral part of our platform.

4.6 Platform Improvement

Analytical data is used to review the user experience and improve the site's functionality and gaming options.

5. Sharing Data with Third Parties

cb 33 never sells or rents your personal data. However, in certain limited situations it may be necessary to share data with trusted third parties:

• Payment processors: Financial data required to complete transactions via bKash, Nagad, Rocket and Upay is shared only with the relevant payment service.
• Game providers: When you play games from Pragmatic Play, PG Soft, JILI, Evolution or any other studio, limited data necessary for game operation may pass to the relevant provider's servers.
• Technology partners: Certain technology services are used for site security, performance and analytics.
• Legal requirements: We may be required to disclose data in response to a lawful request from law enforcement authorities or a court order.

6. Cookies and Tracking Technology

The cb 33 website uses cookies and similar technologies to operate properly. Cookies are small text files stored in your browser.

6.1 Types of Cookies

• Essential cookies: These cookies are necessary for maintaining login sessions, ensuring security and running the site's core functions. They cannot be disabled.
• Functional cookies: These remember your language preference, game settings and other personalised choices.
• Analytics cookies: These help analyse site usage patterns to improve the quality of the service.

6.2 Cookie Controls

You can control or delete cookies through your browser settings. However, please note that disabling essential cookies may disrupt certain important site functions, particularly the login and payment processes.

7. Data Storage and Security

7.1 Retention Period

cb 33 retains your data for the full duration of your active account. Even after an account is closed, financial transaction and identity-related data may be retained for the applicable period.

7.2 Security Measures

To keep your data secure, cb 33 employs multiple industry-standard security measures:

• SSL (Secure Sockets Layer) encryption — all data transmissions are encrypted
• Encryption of stored data — sensitive data stored in the database is kept in encrypted form
• Secure server infrastructure — firewalls and access controls to prevent unauthorised access
• Regular security reviews — periodic audits to identify and address vulnerabilities
• Restricted access — only authorised staff can access the data they need
• OTP verification — two-step verification for payments and sensitive actions

7.3 Response to a Data Breach

If a data breach occurs and affects your data, cb 33 will notify you as quickly as possible and take the necessary steps to resolve the situation.

8. User Rights

Every member registered with cb 33 has the following rights regarding their personal data:

• Right to access: You may request a copy of the data cb 33 holds about you.
• Right to rectification: You have the right to request correction of inaccurate or outdated data.
• Right to erasure: In certain circumstances you may request deletion of your data, although some data may need to be retained due to legal obligations.
• Right to object to processing: You have the right to object to your data being used for marketing purposes.
• Right to withdraw consent: You may withdraw consent you previously gave at any time.
• Right to data portability: Where applicable, you may request your data in a structured, readily usable format.

To exercise these rights, please contact us by email. We will respond within a reasonable time after receiving your request. Identity verification may be required for certain requests.

9. Protection of Minors

cb 33 strictly follows a 21+ age policy. If data from anyone under 21 is found to have entered our platform, the account will be closed and the related data deleted as soon as we become aware of it.

Date of birth is verified at registration, and additional verification including a national ID may be required if needed. Parents and guardians also bear responsibility for keeping minors away from online gaming.

10. Policy Changes

cb 33 reserves the right to update this privacy policy as needed. If significant changes are made, we will send a notice to your registered email or mobile number, or post an announcement on the site's main page.

Continuing to use the site after any changes will be considered acceptance of the updated policy. We therefore recommend reading this page carefully after receiving a change notification.

If you have any questions about any changes, please read our FAQ section or contact customer support directly.

11. Contact

To submit any questions, requests, or complaints regarding this privacy policy, please contact the cb 33 customer support team. Our support team is available 7 days a week, 24 hours a day, in both Bengali and English.